The term ‘The Musaeum’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The information contained in this website is for general information purposes only. The information is provided by The Musaeum and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Musaeum. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Musaeum takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
PRODUCT MANUFACTURING TIMETABLE
From approval of the design proof, one or more sample ties will be received in 2-3 weeks. The sample ensures that the weaving loom has been properly set. Upon the approval of the sample, please allow 4-6 weeks for the entire order to be delivered. A repeat order of the same tie does not require a second set-up cost.
Artwork for wholesale orders is free. The Musaeum uses experience and discretion in assisting the customer to swiftly design and create the product concept and specifications. Manufacture and shipping time depends on the medium ordered by the customer. Orders are generally fulfilled within 4-6 weeks.
Due to the use of third party shippers (UPS and USPS), the Musaeum has no control over third party shipping errors or delays. Therefore, under no circumstances does the Musaeum guarantee exact delivery dates or times, for custom products. The buyer will be informed of the approximate delivery timetable and of any delays in delivery. The Musaeum does not accept any penalty for delays experienced due to shipping company difficulties.
All custom orders are shipped via UPS unless otherwise specified at no additional charge to the customer. Shipping our products to any country or territory outside of the United States will incur an additional charge.
CANCELLATIONS, REFUNDS, RETURNS AND EXCHANGES
The Musaeum warranties its custom products by offering to remake or replace any custom product that has been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of said custom product. These defects are defined as those caused by manufacturing mistakes. The Musaeum requires written notice of claims of defects in your custom product through email or written notification. Upon receipt the Musaeum will determine a course of action commensurate with our policy. If it is determined that a manufacturing error has occurred, your custom product will be re-manufactured at no cost to you.
The Musaeum does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances. The buyer has received a digital proof of ordered product in its finished form. This proof is an artist’s rendition and interpretation of the custom product based on the instructions received from the buyer. The buyer has reviewed this proof for accuracy; including spelling, size, and color usage. Custom made products are crafted from costly raw materials and manufactured to the buyer’s individual specifications. These products cannot be restocked or sold to another party at a later date.
Once an order has been placed, it cannot be changed or canceled. There are no exceptions. An order is placed when the customer returns a signed purchase order form, via email, fax, or post. Once an order has been confirmed, and therefore placed, it cannot be canceled or changed.
You, the customer, assume all liabilities as to the dangers and risks of wearing or inappropriate use of our products. Any material allergies should be checked prior to purchasing. The Musaeum is not liable for any harm as a result.
Please direct questions or comments to our helpdesk.